1. How to use our website?

Step 1: Login - Firstly you have to register accurate information to gain access to your new account among thousands of visitors to Gia Nhien Co., Ltd. (please write down your ID and password for future inquiries). Please provide your valid email so that we can send quotation on the products you are interested in . If your account is available due to previous registration, you are requested to enter only your ID and password and click the "Login" button to go through Step 2. In case you forgot your password, click at "I forgot my password" and enter your ID name, we will send the password to your email within a minute.

Step 2: Review item - You are able to view your inquiry items and you may change their quantity by directly typing in the quantity column or select a tick as Y/N box to remove it. Remember to click the "Update basket" button to update any changes you made. Click "Continue" button to continue inquiry or "Check out" to go through Step 3.

Step 3: Review your final inquiry and type in "Your request" box if you have any special requests or suggestions. Once finished, click "Submit" button. Now you have finished your inquiry procedure.

2. Type of products?

All products are 100% hand-woven or hand-made so that normally tolerance of 5% deviation in dimensions and color is allowed.

3. Materials?

Products are made from sea grass, water hyacinth, banana fiber, palm leaf, wild creeper, rattan and bamboo. These products are made on wooden, rattan, or iron frames.

4. Timing of work and delivery time?

It depends on the complexity of each product as well as the quantity. Production lead time for a full 20 foot container is around 15 - 20 days after receipt of order confirmation.

5. Prices?

Q. Why we do not show prices on our website?

A. Our prices are quoted as exact EXW price. We do not show prices on the internet since we have to protect the right of  our wholesale customers and of course it also depends on the quantity of your order.

We prefer to quote FOB (Free on Board) price from Hochiminh City, Vietnam. However, we do quote C&F (Cost and Freight).

6. Do I have to pay any extra fees in Vietnam?

No, there are no hidden fees besides the cost of our products. You will be clearly instructed once you place an order with us.

7. Placing an order?

We accept orders through the internet, or you can contact us by phone, fax or email.

8. Terms of payment: (T/T or L/C) ?

Payment can be made by bank-transfer (USD, EURO) if your order is placed from overseas. You will be instructed clearly on how to transfer money into our bank account when placing an order.

For large orders of US$1,000 or more, we need a 30% down payment at the signing of the contract or after confirming internet-orders (email order). The balance of 70% is paid when the bill of lading is faxed or scanned and sent by email confirming the goods have been sent onboard.

We do not accept VISA, MASTER, JCB & AMERICAN EXPRESS paid online since the banking system in Vietnam is limited.

9. How are the products packed?

Each product is individually packed in a carton box which is marked with the labels “Fragile”. For a full container order, we can print outside the carton at your request, such as your own code with your company information. Please note that we do not include the barcode if any. The barcode is provided by the buyers.

10. Do you guarantee your products?

Yes, we do. If for some odd reason you received a defective product from us, we will replace it on the next shipment.

11. Changes or cancellation?

Changes or cancellation can be accepted only prior our scheduled production, if changes or  cancellation are done during production of original order calculated from the date of down payment the deposit, it cannot be executed anymore.

12. What should I do if I receive the shipment in damaged condition?

We suggest that you buy insurance for your shipment which costs 0.05% of the invoice total. Please notify us by fax or email immediately within 7 days of shipment arrival. Please provide us with photos of any damages.

13. How many items are loaded in a full 20 foot container?

The volume for a full container depends on the items of your purchase. Please just list out the list and quantity of your proposed order so that we can calculate and reply to you how many cubic meters your order will fill up. Then, you know the percentage to add up or reduce the quantity in the container.

14. How are the products shipped?

All products are shipped directly from Vietnam if you placed an order under the following terms:
* For less than a container load (LCL), the minimum shipment is 1 cubic meter. At least a full 20 foot container is preferred.
* For quantity order, we usually send the shipment in a full 20 or 40 foot container load (FCL).

It takes about 3-6 weeks from Vietnam sea port to overseas by sea freight. (Time of delivery varies by locations, and also based on the season of the year)

We do ship sample goods by air freight by FedEx, DHL, TNT or any of our local Express services. However, buyers will pay for shipping costs. Please provide us information if you have your express account.

15. How much is the shipping cost to my port?

Sorry, we can not tell you beforehand until we have your provided information of the port name of destination. Once we have this information, our shipping company will send you the quote right away. (Cost of delivery varies by locations, and also based on the season of the year)

16. Can you manage the packing and shipping details of my order?

Our company has an export department that handles the customs declaration and paperwork in Vietnam and ships the goods directly to you without forwarding them to a third party.

17. Shipping Agents?

Our shipping lines, NATCO GmbH., INTERNATIONALE SPEDITION, and AMERICAN CONTAINER LINE, are the international cargo service and they have agent offices all around the world.  If you wish to receive the goods at your home, the shipping agent will deliver them to your door and the cost depends on the distance from the port to your house. The costs are directly agreed between you and the overseas shipping agent without any overcharges.

18. Catalog request?

We make many new products monthly so that we cannot print out our full inventory of products on a catalog. We do have a brochure but we are sorry that we do not send catalogs by post upon request. Please check back our website often for product updates.

19. Can you custom-make my design?

We can custom-make any products upon customers' inquiry. Your own designs are welcome. Quantity of new design depends on the complexity of the sample.

20. Exclusive design and custom model?

We always honor an agreement with customers. If you ask for exclusive design, we will not sell them to another customers. Just send us your design, complete with the measurements, the way of finishing and then the rest let us carry out for you.

21. I am planning a trip to Vietnam. How do I find your showroom?

We can arrange to have our staff pick you up at your hotel and bring you to our showroom. Or simply call us upon your arrival and we can guide you how to find our showroom.

* If you need any further information, please feel free to contact us by click here:

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